What information do we collect?

We collect information from you when you register on the site, place an order, join our reward scheme, respond to a survey or communication such as an email, or participate in another site feature.

When ordering or registering, we may ask you for your name, email address, mailing address, telephone number, credit card information or other information. You may, however, visit our site anonymously. We do not store credit card details, nor do we share customer details with any 3rd parties.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the Cookies section below for information about cookies and how we use them.

How do we use your information?

register on the site, place an order, join our reward scheme, respond to a survey or marketing communication, surf the website or use certain other site features in the following ways:

• To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our email newsletter or have purchased a product from us, we may send you periodic emails. If you would no longer like to receive promotional emails from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons, who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Cookies

Like most websites, we use cookie technology to collect website usage data to help improve our site and help to personalise your user experience. A cookie is a small data file of letters and numbers that is stored directly on the computer you are using. We do not use cookies to collect personally identifiable information. Natren EU and our third-party service providers (including Google, Display Advertising and Remarketing service providers) use first party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to keep you informed of new products and/or special offers and to facilitate site navigation and personalise your experience. Cookies allow us to:

• Offer you more relevant products and offers.
• Provide you easy access to product information and special offers while revisiting Google or other third party sites that have a similar focus.
• Collect technical and navigational information, such as browser type, time spent on our site and pages visited.
• Monitor viewing and responses to Natren EU advertisements.

Our site uses both session cookies and persistent cookies to better understand how you interact with our site and with any products or promotions we provide via the site, to monitor aggregate usage by our users and web traffic routing on the site, and to improve usability and performance of the site. A session cookie enables certain features of our site and our product offerings and is deleted from your computer when you disconnect from or leave our site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our site. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the web sites you visit. If you choose not to accept cookies from our site, then you may not be able to access and use all or part of our site or benefit from the information and special offers. Visitors can easily opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by using Ads Preferences Manager.

How can you opt-out, remove or modify information you have provided to us?

To modify how your browser responds to cookies visit this site: https://www.civicuk.com/cookie-control/browser-settings

If you have subscribed to our mailing list, but have decided you no longer wish to receive emails from us you can either email us and ask to be removed from our mailing list or just click the unsubscribe link at the bottom of each email.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping purposes.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 27th April 2018

Terms and Conditions

Please also visit our Terms & Conditions section, which establishes the use, disclaimers and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.